Blog

Approaching QA from an IT Support Background – By Paul Heckles

Friday 9 September 2016 | Category: App Development Development Technology

When testing any piece of software not only does it need to function correctly to produce the desired solution but also needs to be user friendly. If word gets out that your software is hard to use or confusing then users will look for other solutions.

After working in IT support for a number of years I have seen a range of reactions to software problems from users. Confident computer users will try to figure out problems themselves, often delving into configuration files with a varying degree of success. On the other hand less confident users will be scared away by big red error messages demanding they fill out a form right or a simple confirmation message asking “Are you sure?” demanding a simple “Yes” or “No” answer. Making sure that your confident users don’t corrupt a database and a nervous user is not scared off by error messages can be a fine balance.

When I am testing any software I like to make sure that this balance has been taken into consideration. A developer may think “Well, who is going to do that?” but have them sit next to any IT support agent answering calls from these users they will soon see that you can “Never say never” when it comes to computer users. This is why, as software developers, it is important that every level of user is kept in mind.

Working as a QA tester means ensuring that the solutions that we produce offer this balance. I try to make sure that the users of our software are guided in the right direction without being hit by everything at once. Errors are going to happen. When they do, it is important that end users can use them to solve problems. In cases where this is not possible they should try to provide enough information to staff in support roles to know where to start looking to get their users back up and running as quickly as possible.

Share this post

Related posts

  • Apps Are Moving Into A Serverless World – By Ross Cooney

    Wednesday 9 November 2016

    Even with the rise of cloud computing, the IT world still seems to revolve around servers.

  • Approaching QA from an IT Support Background – By Paul Heckles

    Friday 9 September 2016

    Testing is an important part of any product development cycle and this is more the case for software.

  • Continuous Integration by Graham Newton

    Wednesday 7 September 2016

    Have you ever found yourself in a situation where you have promised to deliver a project by a certain date, only for it to be broken?

  • The Gartner Hype Curve 2016 by Dave Sharp

    Tuesday 23 August 2016

    The latest iteration of the Gartner Hype Curve has been released for 2016.

  • Brexit and Data Protection – What Happens Now? by Dave Sharp

    Tuesday 16 August 2016

    The unexpected decision for the UK to Brexit the EU recently will require all businesses to adjust their approach to Data Protection.

  • 7 Measures for Business Cyber Resilience by Dave Sharp

    Monday 1 August 2016

    There are ever increasing threats to business in cyberspace. DDOS, Ransomware and Phishing to name but a few.

  • Software Engineering Apprenticeships

    Tuesday 19 July 2016

    Koios Technology recently saw its latest two apprentices pass their Level 3 Software Apprenticeships.

  • Software Development Deadly Sins by Dave Sharp

    Tuesday 21 June 2016

    There are several common syndromes that trouble software development teams and their clients.

Cookies policy

The Koios Technology website uses cookies to store information on your computer. By continuing to browse this website you are agreeing to our use of cookies. Learn more

Accept

Thank you - you've accepted our cookies policy.